Here is my part of the ITTS Retreat Presentation. It is short, but covers a few of the re-occurring problems that I have seen in the Canvas Service Cloud (Help Desk).
- The Canvas Dashboard (Shortcut to my courses.)
- My courses are missing! Favoriting. How to favorite a course.
- Canvas / Banner Synchronization (5 Times a Day)
- Published & Unpublished Items (files, documents, assignments, quizzes, etc.)
- Canvas Help (Call, chat, search the Canvas Guides, send your instructor a message, make a feature suggestion)
A few simple icons should help you remember these Canvas basics.